Store Policy

Impeccable Jewellery and KIBELA Brand Limited Lifetime Warranty

Each piece of KIBELA brand jewellery is individually hand made to the highest standards of quality and craftsmanship and passes the most stringent quality control and product testing before it is warranted with the KIBELA brand. KIBELA brand Sterling Silver jewellery is guaranteed for life against manufacturing defects. Defective product will be repaired or replaced at the discretion of Impeccable Jewellery, by an authorized KIBELA jeweller, at no charge to the original purchaser. A copy of your stamped Certificate of Authenticity, KIBELA warranty card and proof of purchase must accompany product return for warranty service. Any repair attempt or alteration to the piece executed by an unauthorized jeweller voids this Limited Lifetime Warranty.

Impeccable Jewellery KIBELA Brand Product Care and Polishing Cloth

Sterling Silver is a relatively soft precious metal which can be scratched or marked if exposed to abnormal and harsh conditions. While most gemstones are hard rock or organic material, a sudden blow can cause a chip, fracture or break. We recommend that you always remove your jewellery prior to engaging in any activity that will expose it to chemical, impact or rough surface usage.

Impeccable Jewellery and KIBELA brand does not recommend the use of chemically treated cloth, or other abrasive materials on the following items; amber, coral, emerald, ivory, jade, nephrite, lapis, malachite, opal, pearl or turquoise.

KIBELA brand Sterling Silver specialized polishing cloth is available for purchase for a nominal fee. To remove tarnish, gently polish with the jewellers’ rouge-embedded cloth and finish by buffing with the outer cloth.

Impeccable Jewellery Return Policy

If you are not completely satisfied with your purchase, you may return it to Impeccable Jewellery in its’ original condition, with original packaging and receipt within 10 days of purchase, for a Store Credit.

ALL SALE MERCANDISE IS SOLD AS IS FINAL SALE WITH NO RETURN OR CREDIT.

Impeccable Jewellery Privacy Policy

We take and guard our clients’ privacy vigorously. While clients may provide varied contact information, this will only be used for marketing and promotional purposes by Impeccable Jewellery, and will not be transferred or sold to third parties.